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Booklets

These booklets include our service standards.

You can obtain a hard copy of any of these booklets from any local housing office.

Bringing Communities Together (PDF 422KB)

Buying your Council Home (PDF 483KB)

Caretaking and Cleaning Services (PDF 377KB)

Extra Help Services (PDF 368KB)

Getting Involved (PDF 429KB)

Helpline Info Booklet (PDF 386KB)

Helpline Service Booklet (PDF 184KB)

Homelessness (PDF 480KB)

Leaseholder Handbook  (PDF 830KB)

Race and Hate Crime Information Pack (PDF 456KB)

Race and Hate Crime Information Pack (in Bangla) (PDF 219KB)

Race and Hate Crime Information Pack (in Urdu) (PDF 506KB)

Rehousing Service (PDF 327KB)

Rent Arrears and Other Payments (PDF 369KB)

Repairs and Heating Services (PDF 566KB)

Retirement Support Services (PDF 126KB)

Retirement Villages (PDF 130KB)

Security Services (PDF 419KB)

Services for the Elderly and Disabled (PDF 372KB)

Tackling Anti-Social Behaviour (PDF 818KB)

Tell Us What You Think (PDF 187KB)

Temporary Accommodation (PDF 356KB)

Tenancy Management (PDF 396KB)