Customer Involvement Strategy
What is the Customer Involvement Strategy?
FCHO is committed to involving tenants, residents & leaseholders in decisions that affect housing and their environment. We believe that involving our customers in our decision making process will lead to:
- Improved services that are better tailored to tenants needs.
- Improved decision making and accountability to our customers.
- Greater tenant satisfaction with both our overall service and opportunities for getting involved
We have an Agreement that spells out how we will involve and support individuals and groups in our services. However, we also have a responsibility to make sure that our services improve year on year.
To help us as we strive to deliver these improvements, we have developed a strategy in partnership with our customers.
The Customer Involvement Strategy helps us outline key measures to make sure we “hit the mark” for agreed improvements, such as widening opportunities for involvement, or improving the support we give to customers who want to get involved.
How can I get a copy of the Strategy?
Click here to download the Customer Involvement Strategy (PDF 1,000KB)
We are currently reviewing our Strategy with customers to reflect new government policies and to ensure continuing improvement in opportunities to get involved. It is our intention to make a copy available online for customers to review.
Contact Details
Click here for more information on how to contact your area Tenant Participation Officer
Email: fcho.tpu@oldham.gov.uk
Opening Hours
Monday, Tuesday and Friday- 9:00am-5:00pm
Wednesday- 11:00am- 5:00pm
Thursday- 9:00am- 6:00pm
Weekends and Bank Holidays: Closed