Workforce Development and Governance Customer Charter
The Mission Statement
“To develop a high quality representative children’s workforce and ensure effective school governance.”
The Workforce Development and Governance Service aims to:
- Ensure the Service is easily accessible to its clients
- Ensure clients have access to professional progression routes
- Ensure equality of opportunity for all in accessing accreditation, and volunteering and employment opportunities in teaching, education support and school leadership (governance)
- Ensure the quality of accreditation provision
- Increase the supply of qualified teachers, education support staff, and Governors in Oldham Borough
- Provide access to professional qualifications for aspiring teachers, education support staff and members of the wider children’s workforce
- Increase the numbers of ethnic minority employees and governors, and other under-represented groups, in the children’s workforce and on Governing Bodies
- To ensure adequate coverage, quality and transferability of qualification provision for local needs
- Move to electronic communication wherever appropriate
We will maintain our standard of service by:
- Employing high quality and committed staff
- Ensuring that staff are updated with current issues and legislations
- Ensuring that all client materials are up to date at the time it is sent
Our staff will:
- Treat you with courtesy
- Be efficient and effective
- Undergo regular training and development in their specialist areas of work
- Maintain confidentiality in all our dealings with customers’ private details
- Implement all aspects of equal opportunities in discharging their duties
- Maintain Investors in People status
We will listen to people to find out what they expect of the Workforce and Development Service. In particular we will:
- Find out what our customers think of our service by regular customer survey questionnaires
- Respond promptly to letters, phone calls and e-mails. We will reply or acknowledge your communication within 10 working days.
- We will welcome suggestions on how the service can be improved.
- We will answer requests for information promptly and accurately
- We will provide you with an answer to your enquiry while you wait or tell you how long it will take and get back to you
- If we are unable to help you with your enquiry we will try to refer you to an organisation/department that might be able to help
- We will provide you with information about a wide range of our services including:
- NVQ 3 for Teaching/Classroom Assistants
- NVQ 3 / 4 for Learning Mentors
- Graduate Teacher Programme
- Teacher Recruitment & Retention
- Workforce re-modelling
- Continuing Professional Development for the Children’s Workforce
- Governor support, training and development