First Choice Homes Oldham

Repairs and Maintenance

Click here to report or check the progress of a repair.

Click here to download the Repairs and Heating Services booklet (includes service standards)

The responsibility for looking after your home is shared by yourself and ourselves. It is important that you report repairs to us as soon as possible. This will help us maintain your home to a decent standard.

Responsive Repairs

These are reported by you and are carried out by locally based repair teams during normal working hours. When you report a repair it is allocated according to the following criteria.

Emergencies = 24 Hours
Urgent = 7 working days
New Tenants = 15 working days
None Urgent = 20 working days
Change of Tenancy = Up to 4 Weeks
Batched or Planned Work = Up to 3 Months

Some responsive repairs are rechargeable.

Emergency Repairs (out of hours 6pm till 8am)

Emergency repairs are carried out as soon as possible. Examples of emergency repairs are:

Electrics - no power or water on the electrics
Fire Damage - if the Fire Brigade have attended
Water – uncontrollable bursts
Bad Weather – damage to property that makes the home uncomfortable
Security – broken windows and insecure outside doors
Heating – loss of all forms of heating

Cyclical Maintenance

This is automatically carried out on a regular basis to prevent breakdown, for example gas servicing.

Repairs Appointments

We aim to offer appointments for all repairs where access to your home is required. We cannot give you a specific time until the day of the repair, however we can say whether it will be in the morning or in the afternoon.

Inspection Appointments

Some repairs may need to be inspected before the work can be carried out. If we feel an inspection is necessary an appointment will be arranged.

Contact Details

Telephone: 0161 770 6699

Email: fcho.repairs@oldham.gov.uk

Opening Hours

Monday to Friday: 8:00am until 6:00pm

Saturdays: 9:00am until 1:00pm

Weekends and Bank Holidays: Closed