Repairs and Maintenance
Click here to report or check the progress of a repair.
Click here to download the Repairs and Heating Services booklet (includes service standards)
The responsibility for looking after your home is shared by yourself and ourselves. It is important that you report repairs to us as soon as possible. This will help us maintain your home to a decent standard.
Responsive Repairs
These are reported by you and are carried out by locally based repair teams during normal working hours. When you report a repair it is allocated according to the following criteria.
- Emergencies = 24 Hours
- Urgent = 7 working days
- New Tenants = 15 working days
- None Urgent = 20 working days
- Change of Tenancy = Up to 4 Weeks
- Batched or Planned Work = Up to 3 Months
Some responsive repairs are rechargeable.
Emergency Repairs (out of hours 6pm till 8am)
Emergency repairs are carried out as soon as possible. Examples of emergency repairs are:
- Electrics - no power or water on the electrics
- Fire Damage - if the Fire Brigade have attended
- Water – uncontrollable bursts
- Bad Weather – damage to property that makes the home uncomfortable
- Security – broken windows and insecure outside doors
- Heating – loss of all forms of heating
Cyclical Maintenance
This is automatically carried out on a regular basis to prevent breakdown, for example gas servicing.
Repairs Appointments
We aim to offer appointments for all repairs where access to your home is required. We cannot give you a specific time until the day of the repair, however we can say whether it will be in the morning or in the afternoon.
Inspection Appointments
Some repairs may need to be inspected before the work can be carried out. If we feel an inspection is necessary an appointment will be arranged.
Contact Details
Telephone: 0161 770 6699
Email: fcho.repairs@oldham.gov.uk
Opening Hours
Monday to Friday: 8:00am until 6:00pm
Saturdays: 9:00am until 1:00pm
Weekends and Bank Holidays: Closed