Oldham Council is committed to providing quality services. To achieve this, we need to know what you think - whether you are pleased or unhappy with a Council service, whether you have a suggestion to make for improvement or to compliment the Council on a good service they have provided to you. Let us know about it. We record the information you give us and use it to help us to improve our services.
If you have an enquiry or a request for service please the A to Z of Council Services or the Online Services sections of the website. You will then be directed to the people who can help you.
Speak to the Council staff you have been dealing with. They will do their best to help you. If they cannot do this themselves, they will pass your enquiry on to someone who can help and let you know what is happening.
Not unless you want to. Over 70 per cent of people contact the Council by telephone. We treat all complaints and suggestions seriously, however you make them. You can:
Write: Hand in your letter to any Council office or put it in the post. If you decide to post your letter remember you'll need a stamp.
Our Address is:
Oldham Council,
Civic Centre,
West Street,
Oldham,
OL1 1UG.
Phone: Contact the person you have been dealing with directly. If you do not know their telephone number, or if you have a general enquiry telephone 0161 770 3000.
Or complete the form below. You must fill in the ‘suggestion, compliment or complaint’ box at the top of the form and also tell us your name and address in case we need to contact you.
We will acknowledge receipt of your enquiry within five working days and will provide you with a full reply as soon as possible and within a maximum of 15 working days.
Use of this form is intended for genuine complaints/suggestions. If forms are received from companies or individuals seeking to advertise or sell products/services they will be dealt with as appropriate and will not receive a formal response. We will treat you with respect and expect from you the same courtesy. If forms are returned that we consider to be rude or abusive, they will not receive a response.
Further information regarding Customer Services and the Council's Complaints Procedure can be found on the following fact sheets:
Customer Service: http://www.oldham.gov.uk/ocfs-strat-cs1s.pdf
Complaints, Comments and Compliments: http://www.oldham.gov.uk/ocfs-strat-com1s.pdf